Question 1

How long does my order take?

Accepted Answer

Our standard turnaround is 3 to 5 working days, excluding weekends and bank holidays. Larger or bespoke orders may take longer.

Question 2

When should I place my order?

Accepted Answer

As early as you can, especially for weddings and large events. Boards and signage need at least 3 to 4 working days' notice.

Question 3

Can I request a custom design?

Accepted Answer

Of course. If you can't find what you're looking for, tick it in the form and describe it. We love bringing ideas to life.

Question 4

Can I order something that isn't listed?

Accepted Answer

Definitely. We offer a range of bespoke printing. Send an enquiry with your idea and we'll tell you what we can make.

Question 5

Can I place a bulk order?

Accepted Answer

Absolutely. We take bulk orders for events, celebrations and businesses. Send your requirements for a personalised quote.

Question 6

Will I see a proof before printing?

Accepted Answer

Yes. For personalised orders you receive a digital proof within 48 hours (working days) of paying. Up to three rounds of changes are included, so you can make sure everything is just right.

Question 7

Can I make changes after approving my design?

Accepted Answer

Once you approve the final design it goes into production, so we can't guarantee changes after that point. Please check every name, date and spelling before you approve.

Question 8

Do you offer collection?

Accepted Answer

Yes. Collection in Luton is free. We'll send collection details privately once your order is ready.

Question 9

What delivery options do you offer?

Accepted Answer

Royal Mail and DPD for UK deliveries, including Tracked 24, Tracked 48 and next-day services where available. Costs depend on your order and the service you choose. International shipping is available on request.

Question 10

Do you offer express orders?

Accepted Answer

Yes, depending on our workload. Tick express in the basket, or message us before ordering to check. Additional charges apply.

Question 11

Do you accept returns or refunds?

Accepted Answer

Because every item is personalised and made to order, we can't accept returns for a change of mind. If your order arrives damaged, faulty or incorrect, contact us with photos and we'll put it right. Your statutory rights are unaffected.

Question 12

Do you offer payment plans?

Accepted Answer

We aim to offer flexible options such as Klarna and other buy-now-pay-later services, subject to availability and eligibility at checkout.

Ask us anything. Or start your order.

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