Information
Terms & conditions
How ordering from PRNTD works: quotes, payment, proofs, turnaround, cancellations and delivery. These don't affect your statutory rights as a consumer.
Who we are
PRNTD is a personalised print studio based in Luton, UK. Contact: prntdltn@gmail.com.
Quotes and payment
- Bespoke orders are quoted individually based on the product, size, quantity and finish. There is no fixed minimum order.
- A quote is provided before any payment. Design work starts after payment has been received.
- We accept debit and credit cards, Apple Pay, Google Pay and PayPal. Klarna and other buy-now-pay-later options may be available subject to eligibility.
Design approval
- Where applicable you receive a digital proof by email within 48 hours (working days) of payment. Up to three design drafts are included. Nothing is printed until you approve the proof; if we have not heard back within 48 hours we send a reminder, and delays in approval push your delivery date back accordingly.
- You are responsible for checking all personalisation details (names, dates, spellings, wording) before approving the design.
- Once the final design is approved, further changes cannot be guaranteed.
Turnaround and availability
- Standard turnaround is 3 to 5 working days, excluding weekends and bank holidays. Larger or bespoke orders may take longer.
- Boards and signage need a minimum of 3 to 4 working days' notice.
- Express handling can be added at checkout for an additional charge and is subject to confirmation within one working day. If we cannot meet your date, the express charge is refunded in full.
- Orders are subject to availability. During busy periods such as wedding season, turnaround may be extended and a notice will be shown on the website.
- Delivery times are separate from production times.
Cancellations
- Cancellation requests should be made as soon as possible by email.
- Once production has started, cancellation may not be possible, subject to your statutory rights.
Delivery and collection
- UK delivery is by Royal Mail or DPD depending on the size and weight of the order. Charges are shown before payment and tracking is sent on dispatch.
- Collection in Luton is free. Collection details are arranged privately once your order is ready.
- International delivery is available on request and quoted individually before payment.
Copyright
All designs, illustrations and artwork produced by PRNTD are original and remain the copyright of PRNTD. Reproduction or commercial use without written permission is not permitted.
Last updated November 2026.