Information
Returns & refunds
Returns and refunds for personalised, made-to-order products. These don't affect your statutory rights as a consumer.
- Personalised and made-to-order products are non-refundable for change of mind.
- If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with photographs where possible.
- Refunds or replacements are assessed on a case-by-case basis and provided where appropriate.
- Nothing in this policy affects your statutory consumer rights.
Last updated November 2026.